5 Tips to Optimize Wait Time in Your Restaurant

Tip #1: Analyze Your Peak Hours

You can't improve what you don't measure. Use QueueFast analytics to identify:

• Busiest days
• Critical time slots
• Actual average service time

With this data, adjust your staffing and anticipate rushes.

Tip #2: Pre-positioning

Allow customers to join the queue before physically arriving. Via your website, Google Maps, or even Instagram, they can register from home.

Result: when they arrive, their wait is almost over.

Tip #3: Proactive Communication

Don't wait for the customer to ask "Is it almost ready?". Send automatic updates:

• "You're 5th, about 15 minutes"
• "Only 2 people ahead of you"
• "Your table is ready!"

This transparency transforms waiting into a positive experience.

Tip #4: Optimize Table Turnover

Wait time directly depends on how quickly tables free up. Some ideas:

• Offer pay-at-table (QR code)
• Train staff for quick clearing
• Avoid overly long menus that extend meals

Tip #5: Create a Pleasant Waiting Experience

If waiting is inevitable, make it enjoyable:

• Offer an aperitif to waiting customers
• Provide the menu to browse while waiting
• Create a comfortable waiting area

Conclusion

Waiting is not inevitable. With the right tools and practices, you can reduce it AND make it more bearable. Your customers will thank you with their loyalty.